We UVCare Digital Technical Support

We UVCare web help – you’re never alone no matter how remote.

  • A Web based platform that provides:
    – As built technical details of your product by serial number
    – Manuals and datasheets
    – Service parts listing
    – Planned maintenance recommendations
    – Self-help tools
    – Training and service videos
    – Technical query ticketing entry and response tracking for the life of your product
    – Service records.
  • Telephone support when you need it.

Our local certified partners (tier 1) and our regional hubs (tier 2) provide you with a structured network of technical support, which is all connected by a global UVCare digital community that allows for efficient and effective fault-finding. The UVCare certification program delivers the training and tools required by our parters to support our equipment, backed by our regional support teams who are always ready to help.

How to contact technical support

If you need technical support from us, you can contact us using this website’s online form or by phone. Once you are registered with us you can use our UVCare platform, our Whatsapp page or Skype.

Areas Covered by Berson Hanovia Aquionics & UV Care

Local technical support contact details

Tier 2 SupportEMEAAMERICASASIA
Opening Times8.00 to 16.30 GMT
(Mon -Thurs) / Friday
Close at 14.30
8.00 to 17.00 EST
(Mon -Fri)
9:00 to 17:30 CST
(Mon -Fri)
EmailEMEA@weuvcare.comAMER@weuvcare.comAPAC@weuvcare.com
Phone+44 (0) 1753 515300+001 (980) 256 5700+86 21 6167 9599
Skype IDHanoviatechnicalsupport
WhatsApp+44 (0) 7885 624879

Simon Luce
Service Manager

Sherrie Wasterlain
Service Manager

Thomas Teng
Technical Manager, Asia Pacific